Nobody warns you that receiving feedback is a skill. We spend a lot of time teaching people how to deliver it well, but the person sitting across the table trying to keep their face neutral while their brain spirals? They're mostly on their own. Here's how to change that.

When someone says, “I have some feedback for you,” many of us feel it instantly, sweaty palms, tightened chest, racing thoughts. That reaction isn’t weakness. It’s your nervous system scanning for threat. Constructive feedback can trigger concerns about status, certainty, and belonging. The good news? With the right approach, leaders can reduce defensiveness and turn feedback into growth instead of fear.

In Part 1, we explored what a growth mindset really is and how leaders can use five simple lenses to understand their reactions to challenges. In Part 2, we get into the practical stuff. The how. The “What do I actually do on Tuesday morning when my team gives me news that makes my stomach drop” part.