Conflict

A woman in a black and white striped blazer leans over a table, pointing at documents while a man in a blue denim shirt writes with a pencil. Both are focused on the work in front of them in a warmly lit office space with graphic art on the wall in the background.

The Most Empathetic Thing You Can Do Might Be the Accountability Conversation You're Avoiding

You've spent your career learning to lead with empathy. So why does holding someone accountable feel like the opposite of everything that training built in you? Spoiler: it's not the opposite. It's the next level. And the conversation you've been avoiding might actually be the most empathetic thing you can do.

Shaunia Scales

Jul 276 min read

Glowing embers and flames in the dark, with red and orange hues. Sparks fly, creating a dynamic and intense atmosphere.

Most Conflict isn't About the Issue, It's About the Nervous System

You can't logic your way out of a threat response, yours or anyone else's. But you can learn to recognize it, regulate it, and then choose what comes next.

Shaunia Scales

Mar 174 min read